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Eights Tips for using Nonverbal Communication 
to Make a Positive Impression

by  Robbie Miller Kaplan

Your body language delivers a powerful message and experts say that your nonverbal messages have a greater impact than the words you speak. Increase the effectiveness of your verbal communication through positive body language.

  1. You never get a second chance to make a good impression; enter a room with confidence and good posture.
  2. Smile; friendly and warm gestures go a long way in promoting a congenial atmosphere.
  3. Extend your hand and give a firm handshake; avoid weak, limp, and bone- crushing handshakes.
  4. Make eye contact; whether speaking with clients, colleagues, customers, managers, or an interviewer, maintain eye contact through your conversation.
  5. Take a seat in close proximity to your client, colleagues, customers, managers, or interviewer. Choose a firm seat where you can maintain your posture. If it is a conference table, don't take the seat at the head of the table unless you are chairing the meeting. Take a seat at the other end of the table or the sides; the seats right next to the head of the table are considered the least powerful seats.
  6. Speak clearly and modulate your voice.
  7. Use hand gestures as they'll make your more expressive and dynamic; avoid wringing your hands or shaking your fingers.
  8. Dress appropriately for your audience.

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Revised: May 17, 2004

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